At Digita Fix, we strive to provide high-quality digital marketing services to our clients. We understand that circumstances may change, and we have established this Refund & Cancellation Policy to ensure transparency and fairness in all transactions.
1. Cancellation Policy
For Monthly Subscription Services
- Clients may cancel their subscription at any time by notifying us at least 7 days before the next billing cycle to avoid being charged for the next month.
- No partial refunds will be issued for unused services within an active billing period.
For One-Time Services
- Cancellation requests for one-time services must be made within 24 hours of placing the order.
- Once work has commenced, cancellations are not eligible for a refund.
2. Refund Policy
We offer refunds under specific conditions to maintain service quality and fairness:
Eligible Refunds
- If we fail to deliver the agreed-upon service due to internal issues, a full refund may be issued.
- If a client cancels before work begins, a full refund will be provided.
- In cases where only partial work has been completed, a prorated refund may be granted.
Non-Refundable Services
- Completed digital marketing campaigns, including SEO, PPC, and social media services, are non-refundable once executed.
- Customized and strategy-based services that involve time, research, and execution are not eligible for refunds.
- Third-party costs (such as advertising fees, domain purchases, or software costs) are non-refundable.
3. Dispute Resolution
If you are dissatisfied with our services, we encourage you to contact us within 7 days of project completion to discuss potential solutions. We are committed to finding a resolution that meets your needs.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact us at:
📧 contact@digitafix.com
📍 Uttara, Dhaka, Bangladesh
🌐 https://digitafix.com/
5. Policy Updates
Digita Fix reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with the updated date.
By using our services, you agree to the terms outlined in this policy. If you have any questions, feel free to reach out.
Thank you for choosing Digita Fix! 🚀
